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德国国际小包查询方法
   如何提高货运时间的DSR成绩一直是您关心的问题。对于不可控制的运输时间,与买家保持运输情况的沟通是提高货运时间DSR的不二法则。
 
方法一:电话联系国外邮政客服获取货运消息
 
目的地是德国的挂号小包,追踪号为:RR517827960CN,在德国邮政的网站查寻不到货物的货运情况,您可拨打德国当地的国际包裹中心咨询客服电话:0049-69-97502140。请注意德国柏林时间和北京时间的时差为8小时。
 
下面是对话的简单英文模板:
A:Hello,This is the call from China. Would I track the number of RR517827960CN?
(A:嗨,这是来自中国的电话,您能帮忙查一下RR517827960CN货物的情况吗?) 
B:O.K. It has been delivered on Oct.15.
(B:在10月15号到客户手中了。)OR
B:It has been finished Customs clearance on Oct.15
(或者B:在10月15号完成清关了。)
A:Thanks for your help. Bye.
(A:感谢您的服务。再见。)
您了解了货物的情况后,就可及时告知买家了。
 
方法二:电邮通知买家如何电话查询货运情况
 
邮件模板请参考:
Dear( buyer name ),
Thank you for shopping with us. Your item has been shipped on Sep.28.
The details as below:
Tracking number: RR517827960CN
You can track by Deutsche Post Customs hotline( Tel#: 069-97502140 )
For your information:
1. International shipping requires more complicated shipping procedures ( such as both countries customs,transit stations etc. ). it will probably take longer time for your items to arrive at the final destination. Thank you for your understanding on this matter.
2. Usually there will be a delay on the delivery update system; you may consider tracking your items in a few days time.
Once again,thank you for bidding and hope you like your purchase. If you are satisfied with the purchase and our total service,your comment is very important in our business success. Please take a minute to leave us a positive feedback with an overall Detailed Selling Rating「DSR」of 5.
If you have any question, feel free to contact us anytime.
 
希望您的业务能长期,稳定,健康发展,早日成为eBay的“超级卖家 / Power Seller”

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